Privacy Policy

Last updated: July 25, 2025

This Privacy Policy describes how Didsbury Music School (“DMS”, the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, enquire about lessons, enrol in our classes, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a student, parent/guardian of a student, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our music lessons and related Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us (e.g., whether you’re making an enquiry, signing up for lessons, or visiting our site).

In addition to the specific uses set out below, we may use your personal information to communicate with you, improve our Services, comply with legal obligations, enforce applicable terms, and protect our rights and the rights of our students and staff.

What Personal Information We Collect

Information We Collect Directly from You

When you contact us, enrol in lessons, or otherwise engage with our Services, we may collect:

  • Contact details: Name, address, phone number, and email.

  • Student information: Age, instrument, lesson preferences, and relevant learning history.

  • Payment details: Billing address and payment confirmation (note: we do not store card details).

  • Parent/guardian details (if applicable).

  • Communications: Any information you include in enquiries, feedback, or correspondence with us.

Providing this information is necessary for us to schedule and deliver lessons. Without it, we may be unable to offer certain Services.

Information We Collect Automatically

We may collect limited technical information about your interaction with our website (“Usage Data”), including:

  • IP address

  • Browser type and version

  • Device information

  • Pages you visit and time spent on the site

We use cookies or similar technologies to help us understand website usage and improve user experience.

How We Use Your Personal Information

  • Providing Music Lessons and Services: Scheduling lessons, maintaining student records, communicating lesson updates, processing payments, and responding to enquiries.

  • Marketing and Communication: Sending newsletters, event announcements, or updates about new classes (with your consent where required).

  • Safety and Legal Obligations: Ensuring safeguarding standards for minors, complying with child protection policies, and fulfilling any legal requirements.

  • Service Improvements: Analysing feedback and website data to improve our teaching methods, scheduling, and overall user experience.

Cookies

Our website uses cookies to provide core functionality (e.g., remembering preferences) and to analyse site usage. You can adjust cookie settings through your browser, but disabling cookies may affect certain features.

How We Disclose Personal Information

We only share your personal information where necessary and in line with this Privacy Policy, including:

  • Service Providers: IT, website hosting, and payment processing partners who assist us in operating our services.

  • Legal and Safety Requirements: When required to comply with law, enforce agreements, or protect the safety of students and staff.

  • With Your Consent: If you request or permit us to share your information (e.g., testimonials or photos for marketing purposes).

We do not sell your personal information to third parties.

Children's Data

Our Services are designed for children and young people taking music lessons. We only collect necessary personal data about students (e.g., name, age, instrument) and parental/guardian contact details for administrative and safeguarding purposes. We do not knowingly collect more information than needed to provide lessons safely and effectively.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information. However, no system is completely secure. We retain personal information only as long as necessary to provide lessons, comply with legal obligations, and manage our business records.

Your Rights

Depending on your location, you may have rights over your personal information, including:

  • Accessing the information we hold about you

  • Requesting correction or deletion of your information

  • Withdrawing consent for marketing communications

  • Raising concerns or complaints with data protection authorities

To exercise your rights, contact us using the details below.

Contact

For questions about this Privacy Policy or your personal information, contact us at:

Didsbury Music School
Email: didsburymusicschool@gmail.com
Address: 34 Orchard Grove, West Didsbury, M20 2LB